TERMS & CONDITIONS of Trading

Please call if you require any clarification on any issues relating to your order.

These Terms and Conditions apply to all orders, whether made on-line or in person, unless otherwise agreed in writing by a company director. Receipt of acknowledgement of an order by you, constitutes your acceptance that these conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

PAYMENT & AUTHORIZATION

Payment will be required in Full at the time of placing your order. (Please see *Delivery Section below!)
We are able to take payment remotely by telephone, or via Credit Cards directly via our website. We accept all major Credit and Debit Cards (with the exception of American Express). We also accept on-line payment via Pay Pal.

You may be required to present the payment Credit Card AND an additional form of identification when collecting printing which has been paid for by credit card on-line, or remotely by telephone. Acceptable forms of identification must show the same billing address and customer name as the Credit Card used to place the order and may include a recent Utility Bill, Current Passport or Current Drivers Licence. (For Payment Authorization for items to be delivered, please refer to the DELIVERY* section below).

All printed items remain the property of Momento Print until paid for in full.

VAT

All prices exclude Value Added Tax (VAT). Where VAT is applicable to an item this will appear on your Payment Option screen during processing, before final Checkout.

DELIVERY*

Please select a Collection or Delivery option at the time of placing your order. Delivery may be arranged, but may incur an appropriate additional charge** . . . please ensure that the delivery address details are clearly completed in the appropriate fields when placing your order. This MUST include a Landline Contact Telephone No. (Mobile phone no’s are NOT acceptable). Delivery is calculated by weight. Delivery time is DURING normal office hours (ie: no specific delivery time can be given) and a signature of the recipient will be required. A representative of the company will telephone on the supplied Contact Telephone No. to confirm and authorize the delivery address and contact details. We reserve the right, at our own discretion, to refuse delivery to any address other than the billing address of the Credit Card holder.     

Standard Delivery is carried out by contracted third party couriers (such as, but not limited to, Parcel Force, TNT, UK Mail, etc). Despatch, delivery times and delivery procedures are entirely governed by their own terms and conditions. Every effort is made to meet suggested delivery schedules, but any suggested delivery dates are meant as a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.

**FREE Delivery may be possible for SOME local North London addresses. However this service is only offered with the specific agreement of a Momento Print manager and only within approximate time-slots convenient to the company. Where such delivery is agreed, the delivery cost will be deducted by the company before final payment is processed. Please call, or email, for further information on whether your order may qualify for this service.    

QUANTITY CHANGES TO ORDERS

Any changes in quantity ordered must be made in writing via email, and confirmed by telephone, to us prior to commencement of processing. Any increases in the order will be regarded as a separate contract unless written notification is received before work commences on the original order.

CANCELLATION CHARGES

Please note that a 10% charge of the total value of the original order will be made on all cancelled orders. Production and/or proofing costs relating to work already completed up to the date of written cancellation will also be charged for and deducted before any refunds are made.

ARTWORK & ELECTRONIC FORMATTING

We allow minor changes (size, position, typeface etc.) to be made at the first-proof stage of all artwork proofs. Thereafter, any changes to specification will always result in additional charges to the original estimated and agreed artwork charges, so please be aware of exactly what you require when submitting your original order, and carefully check all details on the subsequent proof. For client-supplied Artwork we will always endeavour to produce a digital laser, or emailed, pre-ripped PDF proof, however, given the different technological processes involved this is only ever meant as an approximate visual reference and is not intended to be a final proof for colour or stock.

Please ALWAYS read, and tick-through the check list on our Supplying Artwork page if you are supplying your own artwork OR artwork prepared for you by a third-party designer/supplier.

You will be asked to sign-off FINAL artwork proofs. Your attention may be drawn to differences in proofing and final printing technology and material variations. Please be aware that any errors to copy, position, size or layout, not corrected at final-proof stage, will be entirely the responsibility of the client. Re-prints are always chargeable !

All artwork created by Momento Print, or converted from supplied artwork by Momento Print for Litho or Digital Printing, is encrypted to our exclusive formats and print set-ups. It is vital therefore that clients keep digital back-ups of ALL text or artwork files BEFORE supplying them to us. Once converted your files are no longer useable on any system other than for our own exclusive software and therefore cannot be re-supplied to you, or to any third-party.

It may be possible to convert some print-formatted artwork to Tiff, EPS or Jpeg formats for use in Email or Web pages etc. But please ask as this may involve an additional cost due to format requirements. Please remember that Typefaces are copyrighted and may not be copied under any circumstances . . .  so please don’t embarrass us by asking !!!!

We always endeavour to help and offer advice on software requirements and different formatting procedures . . . so please, please just ask.

FORCE MAJEURE

We cannot be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

COMPLAINTS

Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.

 

Privacy and Confidentiality Statement:

We use your personal information to provide the services you’ve requested (i.e. to respond to your Estimate Request,
to fulfil your request to subscribe you to our Newsletters, or to Process your Order).  

We will not pass your details on to any third parties.